Return Policy
WE TRULY HOPE YOU ARE 100% HAPPY WITH OUR LASHES!
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DUE TO SANITARY/HEALTH REASONS, LASHES ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.
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IF A PRODUCT IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR LASHES TO BE ELIGIBLE FOR REFUND OR EXCHANGE.
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SALE ITEMS: WHICH INCLUDES ITEMS SOLD WITH A PROMOTIONAL CODE OR MARKED DOWN IN PRICE, ARE FINAL SALE. NO EXCEPTIONS!
INCORRECT SHIPPING INFORMATION
WE ARE NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT SHIPPING INFORMATION PROVIDED BY CUSTOMER.
IF A PACKAGE IS RETURNED TO BEAUTY AND THE LASHES DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED BY A CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST AS WELL AS THE REDELIVERY COST.
WE ARE NOT RESPONSIBLE FOR LOLST OR STOLEN PACKAGES CONFIRMED TO BE DELIVERED BY THE USPS.
HOW TO RETURN AN ITEM TO BEAUTY AND THE LASHES
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AFTER YOU HAVE READ THE ABOVE, PLEASE SEND US A MESSAGE THROUGH OUR CONTACT PAGE REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM.
RETURN PROCESSING TIME
ONCE WE HAVE RECIEVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 5-10 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. IF YOU HAVE REQUESTED A REFUND DUE TO A DEFECT, PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECIEVED THE INFORMATION FROM US (TYPICALLY 2-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.